Separate passwords from seed phrases
Confirm the current device and context first. Pause if a source, credential request, or transaction detail seems inconsistent.
RECOVERY / Password help
Password problems and wallet access
An app password is not a recovery phrase. Identify what credentials you still hold and follow a careful troubleshooting sequence when device access changes.
01 / Understand the principle
Password problems and wallet access
An app password is not a recovery phrase. Identify what credentials you still hold and follow a careful troubleshooting sequence when device access changes.
Safety boundary: this guide is educational. Check procedures against trusted product documentation and never enter keys or recovery words on unknown websites.
Explanatory illustration02 / Review process
Make each step actionable
Confirm existing backups
Confirm the current device and context first. Pause if a source, credential request, or transaction detail seems inconsistent.
Find documented recovery options
Confirm the current device and context first. Pause if a source, credential request, or transaction detail seems inconsistent.
Ignore credential requests from impersonators
Confirm the current device and context first. Pause if a source, credential request, or transaction detail seems inconsistent.
03 / Related guidance